Dustin's Plumbing Heating and AC Repair, a doing-business-as (DBA) name of Dustin's Mechanical LLC. Effective date: October 26, 2026. Website: https://calldustins.com

Dustin's Plumbing Heating and AC Repair (the "Company," "we," "us," or "our"), operated by Dustin's Mechanical LLC, respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, protect, and share information when you interact with our website and services.

1. Information We Collect

When you submit a form, call us, request service, schedule an appointment, or use our website, we may collect:

• Name and contact details, including telephone number and email address
• Service-related details, requests, property information, and information you choose to provide
• Website usage data, as described in the Cookies and Analytics section below

2. How We Use Your Information

We may use the information collected to respond to inquiries; schedule and confirm appointments; provide requested services and service-related updates; follow up on customer inquiries and estimates where permitted; improve our website and services; and send promotional communications only when we have the applicable consent.

3. SMS Communications

If you separately opt in to receive text messages from Dustin's Plumbing Heating and AC Repair, we may send messages consistent with the consent you provide. Non-marketing messages may include appointment confirmations, scheduling updates, service notifications, and follow-ups about your inquiry or estimate. Marketing messages may include maintenance offers, promotions, special offers, and discounts where you have opted in to receive marketing texts.

Consent to marketing texts is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You may also contact us at 609-488-6353. Merely providing your telephone number does not, by itself, constitute consent to receive promotional SMS. We honor opt-out requests and maintain consent records as applicable.

4. Non-Sharing of Mobile Data and SMS Consent

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers and subcontractors as necessary to support services such as customer service, appointment scheduling, technology hosting, and message delivery, subject to appropriate protections. Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

5. Data Security

We use reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, disclosure, and misuse. However, no method of internet transmission or electronic storage can be guaranteed completely secure.

6. Cookies, Tracking Technologies, and Analytics

We may use cookies, web beacons, pixels, and similar technologies to improve our website, understand usage patterns, and improve our services. These tools may collect information such as IP address, browser type, device information, pages visited, and time spent on our website. Third-party analytics providers may process usage information on our behalf.

We may use this information to improve site functionality, understand visitor preferences, enhance the user experience, and support permitted communications. You can control cookies through your browser settings; disabling some cookies may limit website functionality. Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

7. Privacy Choices and Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information. To make a request or ask a privacy question, contact:

Dustin's Plumbing Heating and AC Repair (DBA of Dustin's Mechanical LLC)

Email: dustinmechanical@gmail.com

Phone: 609-488-6353

Headquarters: 10 Oak Leaf Dr, New Egypt, NJ 08533

Website: calldustins.com

8. Changes to This Policy

We may change this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

9. Related Terms

For additional information about service terms and text messaging, review our Terms & Conditions.